What You'll Learn
Participants will gain a practical understanding of:
- What constitutes a major incident at a managed property
- Assessing and improving out-of-hours response procedures
- Effective escalation processes: who to alert and when
- Preparing and training key responders within your organisation
- Meeting the immediate needs of residents and maintaining communication
- Understanding the role and scope of insurance coverage
- What to say—and what not to promise—during a crisis
- Responding to media enquiries and public scrutiny
- Managing communication with residents and stakeholders throughout the incident
- The roles of Loss Adjusters and Loss Assessors
- How alternative accommodation and loss of rent are handled
- Navigating resident frustration, blame, and complaints
- Handling disputes over uninsured contents
- Managing the longer-term aftermath of a crisis
Who Should Attend?
This course is ideal for:
- Experienced residential property managers
- Senior staff and team leaders responsible for emergency response planning
- Those expected to coordinate or lead the response to a major incident at a client’s site
Delivery Format
- Online: One half-day session (3 hours)
Level / Qualification Mapping
General Level:
Intermediate / Refresher
TPI Qualification Mapping:
The learning outcomes in this course would be helpful for those taking their Level 4 Qualification, especially in reference to Unit 1.2 "Disaster Recovery"
Date/Location
16 November 2026 1:00 pm - 4:00 pm
Online